If your item arrives damaged please emailwithin 72 hours of delivery with photos and your order #.
We recommend storing your RENDOR pieces in the jewelry pouch they ship in. Store each piece individually to avoid scratching. The jewelry pouches are also great to use while traveling to protect your jewelry.
We suggest you remove your jewelry while showering, swimming and exercising. Please avoid contact with perfumes, lotions or hair products as they contain chemicals and oils that can increase the wear on your pieces. Do not use harsh chemicals, bleach, oil, jewelry cleaners, or polishing cloths, this can affect the finishing.
Every person’s unique skin-oils react differently to certain metals and plating. We are not responsible for your skin's reaction to our products. Gold Plated jewelry will turn naturally over time, and there is no way to reverse this. You can prolong the life of your RENDOR pieces by following our care recommendations.
For best cleaning we recommend using warm water and detergent-free soap then polish and dry with a jewelry safe cloth to avoid scratching.
